Shipping
Processing Time
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In-stock items ship within 2–4 business days.
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Custom or made-to-order products may require additional processing time (typically 7–14 business days). We’ll provide estimated lead times when your order is placed.
Shipping Methods
We ship via trusted carriers such as USPS, UPS, and FedEx, depending on your selected option at checkout and destination.
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Shipping rates are calculated at checkout based on weight and location.
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You’ll receive a tracking number via email once your order ships.
Domestic & International Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Returns Policy
General Return Policy
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We accept returns for unused, non-custom items within 14 days of delivery.
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Items must be in original condition and packaging to be eligible for a refund or store credit.
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Custom-built or personalized items are non-returnable unless they arrive damaged or defective.
Return Process
To initiate a return, contact us at support@hozandshield.com with your order number and reason for return. If approved, we’ll provide return instructions.
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Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Damaged or Defective Items
If your order arrives damaged or there’s a manufacturing defect, please reach out within 7 days of delivery.
Include your order number and clear photos of the issue, and we’ll work with you to resolve it—either with a replacement or refund.
Final Sale Items
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Custom builds
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Clearance or sale items
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Gift cards
These items are not eligible for return or exchange unless damaged upon delivery.
Questions?
We’re here to help. Reach out any time at support@hozandshield.com and we’ll do our best to make it right.